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2. What personal data do we collect?
We collect personal data relating to individuals who have procured a Subscription to the Service (“Subscribers”) when they interact with Lionsgate Services. We also collect personal data relating to other individuals that interact with the Lionsgate Services, such as individuals other than Subscribers who access our Lionsgate Services via their device or profile.
Specifically, we collect the following types of personal data relating to Subscribers and other individuals –
a) Name and address.
b) Date of birth.
c) Contact details (including email address and phone number).
d) Registration, username, password, password reminder and other information relating to User Accounts.
e) Payment details (in limited circumstances).
f) Reports of issues with Lionsgate Services.
g) Correspondence (including email and chat).
h) Screen names
i) Search queries
j) Information about interests
k) Social media accounts and use
l) Third party access to the Service (for example, access via Facebook login)
m) Technology used to access the Service, including –
- List item
- Device information
- Browser information
- Internet service provider or mobile carrier
- Referring and exit pages
- Date and time stamps
- Clickstream data (including page clicks and scrolls)
- Bandwidth speed
- Software and registry keys
- IP address and device ID
Information from cookies and similar technologies
3. How we access your personal data
We may collect personal data from you when you access the Service or procure a Subscription to the Service, as well as through other mediums such as through submissions in online surveys and contests. We also collect information pursuant to messages published by you on our message boards or any other message areas or when you leave feedback about the Service. In addition to collecting personal data directly from Subscribers and other individuals, we collect information from social media companies as well as other companies with whom Subscribers and other individuals accessing the Service may have a relationship with (“Partners”). Partners include Internet Service Providers, third parties that distribute the Service, online and offline data providers and voice assistant platform providers. We recommend that Subscribers and other individuals read the privacy policies of all organisations that process personal data relating to them.
4. Payment Information
Upon your purchase of a Subscription using a payment gateway service provider, we collect payment information including credit/debit card/any other payment instrument used for the purpose of procuring a Subscription. This payment information is stored with the payment processors and used to process and facilitate the payment of your Subscription fee in order that we may provide you with access to the Lionsgate Services that you have requested.
Where the payment processors are providing payment processing services to us, we put in place appropriate contracts to protect your personal information.
5. How we use personal data
We use personal data provided by you as detailed above to provide, promote and develop the Service. More specifically we use personal data to –
a) Improve the Service by providing personalized content, language, help and instructions
b) Customize the Service by location.
c) Provide customer service assistance.
d) Ask Subscribers to participate in surveys, products, services, news and events.
e) Provide Subscribers with news, newsletters, updates, targeted advertising, promotions, sweepstakes and special offers.
f) Better understand how Subscribers use the Service (including checking traffic patterns and what types of content are most popular).
g) Receive and respond to submissions or correspondence.
Use Subscriber submissions in accordance with the Terms of Service available at https://www.lionsgateplay.com/termsandconditions
i) Administer community postings (for example, chat and bulletin boards), to respond to messages including feedback and other information provided by Subscribers or other individuals on the Internet or elsewhere relating to the Service
j) Repost comments about Lionsgate Services, programmes and/or content on various online platforms and social media (for example, Twitter)
k) Exercise and comply with enforcement of legal rights.
6. Consequences of not providing personal data
Subscribers are required to provide registration, contact and payment details in order to access the Service. We will not be able to provide the Service to Subscribers that do not provide this information.
7. Automated decision-making
We use automated decision-making to provide Subscribers with the most relevant content and develop the Service. However, we do not use automated decision-making to make any legally significant decisions about individuals.
8. Sharing personal data
Service providers. To help provide, develop and promote the Services and to offer you a customized experience, we share personal data with and receive personal data from the following types of service provider –
- Payment processors
- Fraud and credit risk service screening providers
- Advertising partners
- Analytics service providers
- IT providers
- Professional services (for example, accountants and lawyers)
We have contracts in place with these service providers that strictly govern how they may use the personal data we share with them.
Group companies and business reorganizations. We will share personal data with our group companies where necessary to provide, develop or promote the Service.
We will share personal data with potential buyers, group companies and/or business partners where necessary for a reorganization, restructuring, merger, sale or transfer of assets involving Lionsgate and/or the Service.
Legal rights and obligations. We will share personal data where necessary to establish, exercise or defend our legal rights. We will also share personal data where required by the courts, regulators or law.
9. Cookies and similar technologies
Cookies – Cookies are small information files that we place on the devices used to access the Service. The types of Cookies we use are described below:
Essential Cookies – Our Sites and Services may not work properly without Essential Cookies. For example, we and our service providers may use Essential Cookies to identify and authenticate Subscribers. We also use Essential Cookies to enforce our Terms of Service, maintain the security of our Sites and Services.
Performance Cookies – Performance Cookies collect information about how visitors use Lionsgate Services, for example, which pages users visit most often and error messages received by users from web pages. Performance Cookies don’t collect information that identify a visitor and the information collected by these cookies is aggregated and anonymized.
Embedded scripts – An embedded script is a programming code used to collect information about how Subscribers use the Service. The embedded script is temporarily downloaded onto devices used to access the Service. The embedded script is only active whilst the device is used to access the Service.
Web beacons – A web beacon is a small graphic image or programming code that is included in some parts of the Service.
Consent – Where we need to seek consent for analytics and Advertising Cookies, embedded scripts, web beacons and other similar technologies, we will let you know.
10. Links to third party websites
Lionsgate Services may link to third-party websites that may collect personally identifiable information about you. You shall be solely responsible to review the privacy policies of such third-party platforms prior to access and use thereof. Lionsgate shall not be responsible for the privacy practices or the content of such linked websites.
We do not knowingly collect or use any personal data relating to individuals under the age of 18 – except if necessary on a one-time basis in response to a specific issue. If you are a parent or guardian that has discovered that your child under 18 has submitted personal data without your permission, please contact the Grievance Officer immediately (detailed below).
12. Data transfers
13. Data retention
14. Your Rights and Choices
Subscribers and other individuals have the rights to –
a) Manage your information – You will have access to your Personal Information through ‘Contact Us’ section of the website/ application after logging in.
b) Withdrawal of consent – You will have the right to withdraw consent granted by you with respect to your personal data, however, this may lead to termination of your use of the Service.
You can request for rectification of your personal data by sending us an email at [email protected]
Please note that the ‘Account Management’ section of the Service provides access to a broad range of payment, contact and account information (including the content you have viewed and rated). You may access further information or exercise the other rights listed above using the contact details below.
Please be aware that these rights are not absolute and there may be some situations in which they cannot be exercised or they are not relevant.
15. Grievance Officer
Please find below details of the grievance officer:
Name: Isha Rathnam
Email: [email protected]
Address: Crest Mukta (Crest Audeus), Unit No. 502, Veera Desai Road, Near Fun Republic, Andheri (West), Mumbai – 400058